Thursday, April 29, 2021
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How to Troubleshoot your wireless connection?


Wireless connectivity is becoming a common way to be connected. We are relying heavily on this type of connectivity but off course many problems come up during the process. These step-by-step guideline can help you out to troubleshoot office wireless networking problem.

  1. Confirm your LAN and WAN physical connection are working properly:

Recheck all Wireless Access Points and routers to ensure that Ethernet cables are properly inserted and LED light status is green at the both end, if not then try to swap Ethernet cables to mark damaged cable or connector. Also check port configurations at the both end.

  1. Ensure wireless adapter is installed and working

It’s very basic but you must ensure that client’s device is ready to connect, having networking adapter installed and working. When using Windows machine check the status from the network connection control panel.  In iOS and Android devices use settings app to ensure your devices is not in the airplane mode.

  1. Check TCP/IP settings

If you have made it sure your Wireless adapter is installed and running and you are getting “Not Connected” then select your network SSID and Click connect. If you cannot see network SSID then the problem is with the wireless, we have mentioned to resolve it in the Step 6.

Also look for TCP/IP, if the client IP not your router or Access Point IP then use Properties/Internet (TCP/IP) to reconfigure your connection and get address.

  1. Use Ping

Following making sure the Client IP is correct, use ping to verify connectivity. Use Internet Control Message Protocol to ping with router or AP.

If Pinging is failed skip for step 5, otherwise if it is successful then check for the destination firewall. Firewall maybe blocking your connection with the network. Reconfigure your network firewall according to the need of traffic, e.g. for connecting printers etc.

  1. Wireless Specific Problem

After giving correct IP and getting unsuccessful ping, it’s time to think about wireless-specific problem. The wireless AP and client device must follow the 802.11 standards and same SSID. Compare your AP GUI and compare WLAN settings to client’s wireless parameters


WPA and WPA2 Enterprise deliver encryption keys using an 802.1X capable RADIUS Server. If you have the RADIUS server reconfigure AP and server with matching RADIUS secret key.


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